Privacy policy

Who this policy covers

This policy explains how personal information is handled in connection with Personal Trainer Geelong at personaltrainergeelong.com.au. The contact details used by this website are supplied by Fitness Image Australia. Contact us if you need to confirm the provider responsible for your proposed training or enquiry.

Information you provide

When you contact us or request a booking, we may collect your name, email address, telephone number, suburb, preferred times and the information you choose to include about your training goals. A booking service may also collect information needed to arrange your appointment.

If health or injury information is needed for safe training, we will explain why it is needed and seek consent before collecting sensitive information, unless the law permits otherwise. Please do not send detailed medical records through a general website enquiry. You can discuss a suitable way to provide relevant information with your trainer.

How information is used

We use information to respond to enquiries, arrange and manage bookings, communicate about training, deliver agreed services, maintain relevant records and address questions or complaints. Information may also be used to protect website security and meet legal obligations.

If you choose to receive promotional messages, you can unsubscribe using the instructions in the message or contact us. Consent to enquire about training is not consent to unrelated marketing.

Sharing and service providers

Information may be shared with the trainer or team member handling your enquiry and with service providers needed for website hosting, enquiry delivery, communications or appointment booking. We limit disclosure to what is needed for the relevant purpose. Information may also be disclosed where required or permitted by law.

We do not sell your personal information. Some service providers may process or store information outside Australia. Contact us if you need details about the providers or overseas handling relevant to your enquiry before supplying sensitive information.

Website data, maps and booking tools

Hosting systems may record technical information such as your IP address, browser type, requested pages and access time for delivery, security and troubleshooting. Cookies or similar technologies may be used by features you choose to use.

Embedded maps and booking tools can receive your IP address and browser information and may set their own cookies. For Google Maps, see Google’s Privacy Policy. Review the notices shown by a booking provider before submitting information.

You can manage cookies in your browser and choose to contact us by email if you prefer not to use an embedded tool. Blocking cookies may affect some website features.

Security and retention

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed completely secure.

Information is retained for as long as it is needed to handle your enquiry, provide agreed services, maintain required records or meet legal obligations. When it is no longer needed and no retention requirement applies, we take reasonable steps to delete or de-identify it.

Access, correction and your choices

You may request access to personal information held about you, ask us to correct inaccurate information, or withdraw consent to optional uses by contacting us. We may need to verify your identity before acting on a request. If a request cannot be fulfilled, we will explain the reason and any available next steps.

You may choose not to provide information, although we may be unable to respond, arrange a booking or provide a service safely without relevant details. A request to delete information may be limited by record-keeping or other legal requirements.

Privacy questions and complaints

Contact mail@personaltrainergeelong.com.au with a privacy question, access request or complaint. Please state that your enquiry concerns Personal Trainer Geelong and provide enough detail for us to investigate.

We will acknowledge and investigate privacy complaints and respond within a reasonable time. If you remain dissatisfied, you can contact the Office of the Australian Information Commissioner, where it has jurisdiction.

Policy updates

We may update this policy when website features, information handling or applicable requirements change. The last updated date above identifies the current version.